Saturday, April 4, 2009

PART TWO: Recent Intense Discussions About Marketing North Minneapolis/NoMi

Photo By John Hoff

First and foremost, Pat Carney of the Carney Group doesn't want his marketing expertise to be "conflated" into the reputation of Northside Marketing Task Force, which is merely one of many clients. Some of Carney's super HAPPY clients include Mitchell Construction, click here for an example of a website. (I love the use of "safety orange" in the design)

Carney stated, in so many words, he had NO FREAKING IDEA what he was getting into when he accepted a relatively simple assignment from NMTF to produce a website to market North Minneapolis, a neighborhood which is, er, COMPLICATED, to say the least.

NMTF turned out to be a toxic hornet's nest of intense interpersonal conflict and endless committee this, committee that, and oops now the committee makeup has changed. AGAIN. Try being a contractor under such circumstances.

However, instead of sending me a ticked-off email about my mentions of Carney's efforts in the same bloggy breath as the efforts of the NMTF, Carney invited me and some friends to wine and cheese at a semi-regular Friday "salon" held at their 837 Glenwood Office.

Carney is like that. He is open and communicative, happy to let things flow in spontaneous and creative directions, like a conversation with clever people flows, especially when lubricated by much wine. Carney takes enormous numbers of pictures, then casually tosses the pictures up on a website and doesn't really mind, he says, if somebody uses the picture for blogging or news coverage.

Hey, it's all good. Pat Carney is just LIKE that. He's fun and open and communicative. Unlike SOME people.

The offices of the Carney Group are...

...eclectic and spectacular and remind me, oddly, of Thomas Jefferson's Monticello.

I've been there, like, FOUR TIMES. A law professor once asked me why I had toured Monticello FOUR TIMES and I answered, "To engage in worship of Thomas Jefferson to the point of idolatry." She told me how FLAWED Jefferson was and I said, well, that was part of my attraction: that a flawed and imperfect person could be capable of such sublime thought and creativity.

Like Jefferson, Carney's creativity is one with his building. Like Jefferson, he participates in his local government: he's a member of the Harrison Neighborhood Association.

"You've got to be!" he told me. To get ANYTHING done in a neighborhood, he said (and I agreed) you have to be involved in your local neighborhood association. From a window, Carney pointed to a property across the street and outlined visions of a farmers market. He pointed to International Market Square and mentioned how that place IS IN NORTH MINNEAPOLIS. North Minneapolis (NoMi) needs to claim a place like that, as part of its image.

Now how shall I put this, without violating any confidences? I told Pat Carney if he showed me the website he'd designed for the Northside Marketing Task Force--without formal, written permission to do so--there could be some kind of legal trouble. And I had a duty to tell him that, I thought.

Well, Pat Carney didn't want any TROUBLE. He is creative, but also a businessman and therefore instinctively prudent. But this was a case of "mi casa es su casa." If guests wandered around and LOOKED at things, what was he supposed to do? Intensely police his guests? That's really not his style. (Laughing hysterically, THAT might be his style)

So I wandered around. I looked at things. Other people may have looked at things, too, but I will only be responsible for MYSELF and I'll keep others out of the heat unless those individuals (who may be hypothetical and imaginary, who knows?) want to come forward on their own... which, if they are figments of my imagination, THEY CAN'T.

Yes, I think now I've sufficiently de-clarified matters.

So, in regard to the website designed for the NMTF: it's a good-looking website. The images do more than document, they celebrate the neighborhood. Relatively ordinary (but fun) get-togethers become photographic art, icons of neighborly good feeling. There are many things to click on and explore, a feature which will hopefully hold the attention of the casual browser who will get caught up and wonder, "Is there more...what's over here? Oh, that topic sounds interesting..."

The website needs more CONTENT but that's not really the job of the Carney group. They've got the house built, as it were, now people just need to move in and live there.

Could one make criticisms of the website? Oh, undoubtedly. But the mild criticisms of one of my (possibly imaginary) companions that evening were completely different than the stuff I would jump on. For example, saying "MY North Minneapolis." Well, my (fantasy?) friend thinks the whole "my thing" is "worn out."

Huh, I thought. THAT never would've crossed my mind. Yeah, put something like this cool website in front of a committee, and they will pick it apart, piece by piece. And that's the problem: this is not a new kind of soft drink. This is a neighborhood, older than any of us who are alive, a community with overwhelming levels of complexity and innumerable strong opinions.

How do you MARKET an entity like that? I say: If you want to market it, somehow you need to be able to say: here is money. Here are some broad criteria, which we've miraculously managed to agree upon. NOW JUST DO IT.

If you decide on marketing details by a committee, the (expletive) thing will NEVER get done. Somebody will say, "Let's put the nice older lady who has been here umpteen years on a billboard" and somebody else will say, "Well, if you're going to have a billboard of her, then you need a billboard of a certain young man who stopped being in a gang, and pulled himself up to assistant manager at a fast food place." And then somebody else says, "But that's your nephew!" And then the response is, "You have a problem with that, BITCH?!"

Academic studies must exist on the marketing of cities and neighborhoods. This is the kind of thing one should study, intensely, before wading in thinking, "They will greet us as liberators and throw flowers in the street."

This is what I said to Carney: Let us suppose, hypothetically, EVERY CRITICISM EVER MADE ABOUT THE WEBSITE IS TRUE? OK, I'm still left with SO WHAT?

A website that markets our neighborhood, into which content can be poured to compete with the negative messages in the media, is still better than nothing. Consider: In 1939, some units of the Polish cavalry used HORSES and BICYCLES. But which is worse: going up against Panzer tanks with horses and bicycles, or just throwing up your hands and surrendering?

At the table--amid bottles of wine and platters of cheese--I viewed a booklet passed around with crisp, concise, expressive writing and great photographs of the history of North Minneapolis, which flowed naturally into some exciting developments in the present moment. I was excited to see things I recognized and knew well, like the Hawthorne Eco Village.

Evan Reminick of Amalgam put his laptop in front of me and showed me a presentation he'd put together about ideas to market North Minneapolis--a MASSIVE amount of material, and he had done this FOR FREE, it wasn't even part of the CONTRACT.

I saw a particular line of text in his presentation and thought how that idea was very similar to my thesis of "Market and Romanticize The Struggle." Evan said he'd read my ideas about marketing North Minneapolis. (NoMi)

"Did my ideas influence you?" I asked.

"Everything I read influences me," he answered, nimbly, but he followed up by saying I was one of a very few people who had done any substantial theorizing about approaches to marketing North Minneapolis beyond merely "Let's accentuate the positive."

At some point--long after we'd consumed shots of exotic guifiti, both straight up and altered with "sugar in the raw"--long after exploring the website, (maybe that was just me) and flipping through the booklet, and checking out Pat Carney's amazing office which screams success, competence, creativity--I tried to figure out how to put all the NoMi marketing pieces together, all the players I'd outlined in Part One of this blog post.

And this is what I came up with:

NMTF pays Carney the $5,000 he is owed for services rendered. NMTF then turns over the completed website, (lock, stock, barrel and password) to the ad hoc group NoMi. NMTF then disbands. Why? Because NMTF has managed to negatively brand ITSELF, mostly by inaction and an inexplicably paranoid attitude about controlling information.

So...

NoMi uses the Carney-created website to market North Minneapolis any way it sees fit, since NoMi appears to be the group most well-situated to do this, at least at present, but time is a-wasting.

Don Allen could play a role by using his considerable geeky technical skills in driving web traffic. If NoMi wants to become a formal organization, they can approach Don Allen, who also has experience in putting together non-profits.

Yes, other entities could be approached other than Don Allen, but Don Allen is a PLAYER and he is at the table. So to keep everybody happy, Don Allen should play a role. Don Allen has talked about a highly-developed ability to shake funds loose from business entities. For goodness sakes, give him (or his new organization) an opportunity to do what he says he can do.

NoMi should retain its current cohesive structure--which is the only freaking thing getting any effective Northside marketing done--but could open itself to contributions by members of the community, Don Allen, Johnny Northside blog, and any members of (the former) NMTF who want to contribute efforts, ideas, and resources.

Johnny Northside is pretty adamant about GETTING PAID if his writing is going to be at somebody else's direction. That's the only thing. Beyond that, my dance card is free and open to NoMi, Don Allen, or even the NMTF.

Individuals who have a BETTER plan, or who want to discuss aspects of the Friday night salon that I missed are free to use the comments section.

24 comments:

Jeff Skrenes said...

One of the reasons the ad hoc NoMi group has been successful is because its members made a commitment to only do what they like to do and are good at. That dynamic has led to participants being more passionate and effective. If you're good at making t-shirts, design a t-shirt. If you want to reach out to a certain demographic, go for it. But they weren't assigned tasks that didn't organically fit with what individuals already were doing.

In my mind, that is the perfect structure for such an ad hoc group. But if we're going to seriously market NoMi (as a commonly used term/brand and potentially an organization) I'd recommend a small steering committee and a PAID marketing firm.

You wouldn't want me to try and fix your plumbing solely on the basis that I'd VOLUNTEER to do so. I have no clue how to do that stuff and more likely than not, things would be worse than when I started. So why would we have volunteers as the driving force for marketing? Once the steering committee and the PAID MARKETERS have a good head of steam going, then volunteers can pitch in.

Another perespective... said...

Okay, are you about exhausted talking about marketing yet? All you've been spewing for a while now is how terrible you (and your friends, like we give a sh*t) think the NMTF is, how great the NOMI people are, and a tendency to support or criticize anyone based on how they fall into one or the other camps.

Some of us on the Northside know the history and the hard work, that included MANY people over many years, towards developing the NMTF. Look a little further, and you'll see much has been accomplished through these efforts. It may not be perfect, but it's a hell of a lot more than NOMI's ever done by patting itself on the back after showing off some houses (which is what realtors are supposed to do anyway).

Also, drink all the wine you want with Carney; fact remains the credible leadership sources in the Northside know they made many promises in their sales pitch to the volunteer community board of NMTF that they didn't come through on, or did very poorly. Maybe wine can buy your loyalty, but a little deeper investigation earns more respect.

And don't you and your 'romanticize all that's negative' blog buddy Mr.Allen fall into the same category of those you criticize by your incessant TALKING about marketing, instead of just shutting up and doing it yourself?

Oh that's right, you need to get paid; volunteers are only good for bashing, right?

Johnny Northside said...

Your comments would have more creditability if you were willing to put your name behind them, so we would know precisely which dog you have in this fight; but it's really not hard to tell who writes what based on certain obvious contextual clues; certain themes that some folks hit over and over.

Plus YOU should talk about "getting exhausted" from too much talking, hint hint.

Jeff Skrenes said...

I'll put my name out there and openly stand by my comments, Mr./Mrs. Another Perspective.

Please tell me exactly what the NMTF has done besides give us a lame t-shirt with a leaf on the front and "diversity is nice" on the back. Yes, there is history to NMTF. Yes, a lot of people have worked hard. But what have they accomplished? Because I don't see it and I've been here since NTMF's inception.

From my perspective north Minneapolis needs marketing for two reasons: to increase home ownership especially among owner-occupants, and to increase business/consumer investments. It's true that much of the mainstream media doesn't do enough to cover the positive elements in NoMi (abbreviation, not the organization). But if the only reason that matters is for the sake of patting ourselves on the back, then we're wasting our time with marketing efforts.

But the negative perceptions affect the flow of people and dollars through our community. So please, tell me how the NMTF t-shirt does more to impact those areas than "Get to NoMi" as a marketing campaign. Be specific. Or get out of the way while others get things done.

Another perspective said...

I'll stand by every thing I commented on earlier; it's for everyone to see in your own biased and pitifully underinformed writing. Anyone with a little knowledge and history of North Minneapolis, not just your Johnny (come lately to the) Northside neighborhood politics, can see you have a serious grudge against most blacks on the northside except for a few that meet your criteria of good people. Your marketing rants are just the latest in a blog (nothing more) that is mostly just ranting.

When you attack an organization, you attack everyone who's contributed to it. As one of the earliest contributors to the NMTF mission (of the 50 or more?), I think I have a little insight there.

So one must post their name to have credibility? Tell that to all the cowards who've posted anonymously here in support of your neighborhood and people bashing rants. When you demand openness from everyone, and agree to disagree a little more without attacking people personally, I'll be sure to let you know who I am. Until then, I'll just remain anonymously sick of your mud slinging that hurts EVERYONE.

MikeT said...

"... the credible leadership sources in the Northside..."?
I'm curious who that might be, since "Northside leadership", near as I can tell, is an oxymoron. It's more like the corrupt leading the blind...

Johnny Northside said...

To "Another Perspective," some anonymous comments just lack a blogspot account, others are critiques of such a specific nature that writing anonymously is ALMOST besides the point.

But, hey...whatever. You can take your OTHER critique and turn it on its head: it would appear you are saying I judge people by their goodness, not the color of their skin.

Well, I'll accept THAT.

MikeT said...

Back to the task at hand; I'm of the honest belief that the less input from the client, the better. A creative approach by a committee of non-professionals never works, especially when it has political undertones. Nope, best let the agency come up with a few creative concepts based on some selling points and then pick one.
Top of the list of selling points has to be price and convenience to downtown. Frankly, we don't have much else. A knowledge of the history of the North Side won't help in a marketing attempt, Mr. A. Perspective, sorry. Nobody cares about last years model of car. Reaching out to the people who wouldn't normally look over here is what we need. We need to be forward-looking.

But again, I would be interested in seeing whatever creative approach the agency folks come up with and maybe refine from there.

Jeff Skrenes said...

"Anyone with a little knowledge and history of North Minneapolis, not just your Johnny (come lately to the) Northside neighborhood politics, can see you have a serious grudge against most blacks on the northside except for a few that meet your criteria of good people."

My primary contacts through MNTF are Mike Kestner and another community member I won't name here (for that person's sake) who are both WHITE. Don Allen (is he black? because I didn't notice when I had LUNCH with him) is someone who MIGHT be able to help market NoMi. We'll see, but I'm hopeful. Look, I don't have time for that kind of useless, whiny bulls**t.

I repeat: show me RESULTS. Positive, tangible RESULTS. What has been done to bring people to north Minneapolis, to bring dollars to north Minneapolis, and to bring about policy changes (arguably not a direct result of a marketing campaign, btw) in north Minneapolis? I stopped going to NMTF meetings because they weren't getting anything done, and it wasn't worth my time. (And since I work for the neighborhood, I'd have been PAID to show up. It STILL wasn't worth it.)

It's possible that NMTF could pull off a minor miracle and actually accomplish something, in which case I'll be the first one waving a flag on this blog cheering on positive changes for the area. But it's been two years and all I've got is this stinkin' t-shirt.

Johnny Northside said...

To Mike T: one might phrase convenience to downtown as "walkable urbanism."

But can you really WALK all over the place and feel safe?

What you're talking about--price and convenience to downtown--is another variation of "accentuate the positive, downplay the negative."

Until you find an approach that cleverly spins the negative--market and romanticize the struggle to achieve urban utopia--you won't get anywhere with your marketing.

The media is running its own Northside "marketing" all the time. How are you going to deal with THAT head on?

veg*nation said...

the single biggest surprise about the northside that i discovered when i moved here, and that i would never, ever have had a clue about from the mainstream media, is how much like a small town the northside is, with networks of extended family, as well as families who have been neighbors for generations. some of this is breaking down, as the older generation passes on, as children move away, and, also, as new people move in. this community is breaking down for a lot of reasons that don't have anything to do with "gentrification," but if outsiders move in when, for instance, a child sells (or loses) the home that his parents or grandparents bought and paid for, it's easy to blame the people who move in. property taxes are going up all over the city, not just in our neighborhood, and certainly not in response to the chimerical "gentrification," which hasn't even happened yet (if ever).

the biggest fear that longtime residents have is the loss of this community, and it is a real, valid fear that shouldn't be minimized. any initiative that is going to bridge the longtime community with newer people moving in needs to focus on both preserving and getting the word out about this truly valuable, irreplaceable aspect of the northside.

Ranty said...

Hey, guess what?

I just got off the phone with a first-time homebuyer who heard from a friend of a friend (via facebook, of all things,) that I was in the know with respect to the Northside.

She wanted to get my read on whether it was really time to buy in North Minneapolis or not, and if it was safe, etc.

Now, keep in mind that this woman already has a Realtor (sucks for me,) but I still spent 30 minutes answering her questions and explaining why NOW IS ABSOLUTELY THE TIME TO BUY HERE.

And you know what? I do believe I convinced her. And I'll be following up to confirm that.

I share this only because in the midst of all this talking, I thought it might be cool to illustrate some action and results.

And I get calls like this on a regular basis.

This is a DIRECT result of talking/blogging/facebooking/tweeting ad nauseum about how great NoMi is. It may not be slick or costly, but it is working.

OH - and she had totally already heard of NOMI. (I didn't bother asking if she'd heard of NMTF.)

Anonymous said...

NoMi: I went to my first Nomi-related event, and wow...how refreshing. Ideas, laughing, excitement. Wait, no power play...no question of funding and money? Yep! Just people who have talents, skills and connections that want to have fun, and share this fun with others. Hooray!

Leadership: There are more ways to have leadership than by power. Yes, there are those that follow the money. But, there are leaders that will make a difference just by touching ONE life. (Calling 311 and getting a drug-selling house closed is leadership!) Let's not give the sub-par mouths of this community that produce nothing any more power by calling them leaders. Each one of us can take on a project close to our heart, and make a difference.

Black/White: I'm going to get a LOT of flack...but let's stop using race as the trump card. NORTH MINNEAPOLIS IS NOT ABOUT BLACK ISSUES! (Nor is it about gay issues, white issues, or Indian issues...well, maybe Feral Cat issues - it is spring!). Anything we deal with is a "neighborhood issue", and the sooner we can open peoples eyes to this, the sooner we'll get rid of leaders (?) that use diviseness and status-quo as their way to continue to hold onto power.

I'm challenging everyone reading this...don't wait for a committee, and don't wait for government money. If you have an idea and it will better your family, neighbors or North Minneapolis...do it! The more activiteis we do ourselves, the less power will be held by non-producing organizations.

*looks around...quietly steps off soapbox...walks off*

MikeT said...

"Until you find an approach that cleverly spins the negative--market and romanticize the struggle to achieve urban utopia--you won't get anywhere with your marketing. "

--Well, I guess that was my point in leaving that detail up to the agency. I'm a "broad brush guy".

It could be a wild west/adventure approach, as you seem to be advocating, I suppose. I have a couple spots running in my head that would emphasize the warm, fuzzy, family side without doing the whole hippy-dippy thing that might work as well.

I guess that's what test marketing is for, eh?

Jordan Neighbor said...

well said to Anon @ 345pm!

well said!

thank you

Anonymous said...

Hey Ranty,

If one can assume you are a realtor, aren't all those things you're doing to sell houses part of your job? I mean it's great that you're talking up the Northside, but that's how you get paid, by saying good things about the neighborhood, or else no one would buy, right? So, why pat yourself on the back for actions and results that your job requires? Or would you be doing all those things ad nauseum if you were in another profession? Just curious, because maybe you could quit your job and help lead JNS's marketing effort if you're that into it :)

Johnny Northside said...

Read Ranty's post more closely: the lady Ranty talked to ALREADY HAD A REALTOR. In other words, Ranty--which is a label well-known to be used by Connie Nompelis--wasn't going to make ONE DIME off all that effort.

I've had realtors tell me they didn't have time for me because I'm a "small fish." There are lots of realtors who won't even go NEAR North Minneapolis. Connie is not one of them. Connie bought into the neighborhood HERSELF.

Now, you can characterize Connie's post as "patting (herself) on the back" but I saw the post as more about marketing and perceptions of North Minneapolis, using an example of this conversation Connie had--gratis--with this potential North Minneapolis home buyer.

And, furthermore, to take your argument and turn it on its head: wouldn't self-promotion be ANOTHER thing realtors are expected to do? :)

veg*nation said...

ok, first *somebody* has a crush on ranty!

but, seriously, isn't the GOAL of non-profit marketing supposed to be to prime the pump, so to speak, to interest realtors & other private interests in wanting to do this work for their own motivations? non-profit neighborhood revitalization projects aren't supposed to be an end in themselves! having realtors working their butts off for our neighborhood because they think it is a good investment of their time and energy is a sign of SUCCESS.

dennis plante said...

I find it interesting that anonymous would suggest that someone working as a realtor would consider their job tasks/responsibilities to include formulating a marketing plan for an entire section of a city.

I have heard of realtors brand imaging their service, but never attempting to recreate an image for an entire neighborhood.

Anonymous said...

I find it somewhat interesting that someone would suggest that it is considered part of a realtors job to initiate a marketing plan for a neighborhood.

I've heard of realtors creating a marketing plan for their service before, but never heard of one attempting to recreate an image for a neighborhood.

Jeff Skrenes said...

Here's another thing: What is a marketing task force supposed to do? Successful marketing. I have repeatedly said I have not seen an ounce of that from the NMTF (and I'm willing to be proven wrong).

So if all NoMi folks are supposed to do is sell houses with their slogan...well they have CERTAINLY done that. I'll work with folks who actually accomplish what they're supposed over people who can't get things done any day.

Ranty said...

Well John said almost all that I wanted to say, but there's one item left which I'd like to point out, just for the record:

If the only houses I sold were on the Northside, I would STARVE. The prices are SO low, and commissions are commensurate.

In short, my work selling homes to owner-occupants around here is basically a charity mission, and I subsidize that effort by also selling homes elsewhere.

(One of the things we talked about a lot in the NoMi group initially was the fact that many Realtors don't want to sell here. It's not just prejudice - it's also about money. Realtors want to sell where prices are high.)

But I do it because I believe in it: I believe in the stabilizing power of owner-occupancy and I believe in the potential for incredible, positive growth across North Minneapolis.

Also, I get paid for closing transactions, not for saying good things about a neighborhood.

MikeT said...

Does the NoMi gang or anybody at The Carney Group have a person onboard that can do passable storyboards? I have a great concept for some spots that are decidedly affordable!

Johnny Northside said...

Email me something and I'll kick it over to my contacts at Carney Group.

hoffx106@umn.edu