Here are the instructions, exactly as written...
It's a piece of cake:
Sit down in front of your computer
Turn on your computer
Open your email browser
Type: email@example.com in the address line.
Type something in the subject line
Type a greeting like: "Hi," or "To Whom It May Concern," or "Hello," or "Good Morning," or "Greetings," or "Dear Coolest People on Earth."
Type something in the body of the email identifying what you need (e.g. "I'm looking for the 9-1-1 call reports for Address X placed within the following dates xx/xx/xxx to xx/xx/xxxx"). I've always identified myself as a block club leader and indicated that I'm conducting research regarding crime statistics, but I do not know if this is necessary.
Type "Thank you" and your name.
Proofread the email
Press "Send" and then wait for a response.
Hope this helps.