Saturday, March 27, 2010
Water Shut-Off Issues at 2501 4th St N
Post and video by the Hawthorne Hawkman
The day after I attended a community meeting demonstrating the effectiveness of 311, several residents told me of an ongoing issue that hasn't been resolved yet. Water has been coming from the stop box at 2501 4th St N.
Normally I'd give the city a fair shot at resolving the issue before putting up a post on JNS. This was different, however, because...
...multiple Hawthorne residents said the issue had been unresolved for several months in spite of their calls to 311. Furthermore, I shot this video and then went immediately to call 311. Other than promising to get someone out to the property "sometime next week," the operator did not give me a time frame for when specific action would be taken. Even more frustrating, I asked for a reference number and was not given one. Instead, the 311 operator simply told me to call back and ask to be transferred to the water department, where I would then ask about the specific address.
I always thought the whole POINT of 311 was to open those tickets so that residents would have one point of contact for concerns exactly like this one. Overall, 311 is a terrific system. But in this instance, I am very dissatisfied. I encourage NoMi residents to call 311 on a regular basis until this is resolved. If anyone does get a reference number, please post it in the comments section.